Carla Fuller is an Online Support Specialist here at WasteTrade, and having started just under two months ago, she is one of the newest members of the team. With it being careers week, we took the opportunity to speak to Carla and learn more about her professional background, her experience at WasteTrade so far and her aspirations for her role.

How long have you been working at WasteTrade?

I’ve been working at WasteTrade for two months.

What sector did you work in before you joined the team at WasteTrade?

Before starting at WasteTrade I worked in the banking sector for over 10 years; most recently as an Executive Assistant at Barclays.

Before you started at WasteTrade, how much did you know about the recycling industry?

To be honest, I didn’t know much about the recycling industry before joining WasteTrade. These last two months have been a real learning experience for me. It’s been fascinating to learn about waste and recycling, and I’m grateful for the opportunity to work in this industry. I’m excited to continue learning and growing in my role here and to be part of a team that’s making a positive difference in the world.

When you first started, what were your expectations of working at WasteTrade?

When I first started at WasteTrade, I knew that it would be completely different from what I had been doing previously in the banking and investment sector. However, having worked in the trading sector before, understanding the platform felt quite intuitive for me. Overall, I was excited to be starting a new chapter in my career and to be working in an industry that’s making a positive impact on the environment.

How has your experience of working at WasteTrade compared to your expectations?

Working at WasteTrade has exceeded my expectations. The work has been challenging, but I find it immensely rewarding to be part of a team that’s making such a difference to the environment. I didn’t expect to enjoy going to work as much as I do, and I’m thrilled to be part of such a dynamic and supportive team.

What are some key skills that are required to succeed in your position?

As an Online Support Specialist, I would say that having good attention to detail is key, especially since I’m responsible for compliance checks. Being able to work well under pressure and meet tight deadlines is also important. Additionally, I believe that being friendly and approachable is important in making sure that our users have a positive experience when they interact with us.

Can you describe a typical day in your role at WasteTrade and what it entails?

As an Online Support Specialist at WasteTrade, my typical day involves a range of tasks. I spend a lot of my time communicating with customers and suppliers via different channels, such as phone and email. This could involve helping them to set up their accounts, providing assistance with any issues they may be experiencing, or answering general enquiries about the platform and our services.

In addition to customer support, a large part of my role involves ensuring that everything going through the platform is fully compliant with all the relevant rules and regulations. This means that I need to carefully verify company documents, cross-referencing information to ensure that everything is in order. It can be quite a long process, but it’s important in making sure that everything is running smoothly and that all users are protected.

Throughout the day, I also monitor incoming emails to make sure that any support requests or enquiries are responded to in a timely manner. This means that I need to be highly organised and efficient, as we can have a lot of emails to get through each day.

Overall, my role is very customer-focused, and requires a lot of attention to detail and a strong sense of responsibility to ensure that everything is compliant and above board. But despite the challenges, I find the work really rewarding, and it’s great to be a part of such a passionate and dedicated team here at WasteTrade.

What do you hope to get out of your role?

To me, the most important thing I hope to get out of my role at WasteTrade is a sense of personal growth and development. Since starting, I have already learned so much about the recycling industry and have had the opportunity to apply my skills in a new context. Moving forward, I hope to continue to expand my knowledge and expertise in this field, and to take on new challenges that push me to be the best I can be. At the same time, I am committed to providing excellent customer support to all of our users and making a positive impact on the business as a whole. By achieving these goals, I hope to feel proud of the work I am doing and the contributions I am making to WasteTrade’s mission.

Do you have a message for everyone about the importance of recycling?

I’d like to say that recycling is crucial for the environment, and everyone has a responsibility to contribute to a sustainable future. I have learned so much about recycling since I started working at WasteTrade, and it has inspired me to be more conscious of my own waste and recycling practices at home. It’s important to understand the impact that our waste has on the planet and to make small changes in our daily lives to reduce that impact. So my message to everyone is: let’s all do our part to recycle and reduce waste for a better future.